Services & Support

The Premier i2 Service & Support Provider

for all your Analyst’s Notebook Needs

As the most experienced i2 Analyst’s Notebook company in the world, Blue Light provides all i2® product portfolio-related services. With a passion for i2 and a customer-centric focus, Blue Light’s approach to services enables i2 users to get the most out of their budget, time, and i2 service requirements.

Unlike any other i2-Focused company, Blue Light has outstanding service capabilities:

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Innovative Solutions

Our Technology as a Service (TaaS) offerings provides users the advantage of customized, on-demand security solutions. These ensure data security while relieving the burden of maintenance, upgrades, and support. No other company can better support your i2 Analyst’s Notebook and security needs.

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PSP Support

The only Preferred Service Provider (PSP) in North America, Blue Light can support your IBM Analyst’s Notebook portfolio products with U.S. and Canadian experts. Why settle for a call center when you can reach subject-matter experts?

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i2 Expertise

Blue Light has more i2 native experience than almost any other company. Its subject matter experts are defense, military, law enforcement, and business analysts with extensive product support knowledge to support your needs.

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24/7 Support

Blue Light runs an innovative ticketing system that allows its customers to reach out when there are issues with their Blue Light Solutions or i2 products. Day or night, if you need assistance, we’ll be there.

Support from Experts that Understand Your Needs

With the industry’s pre-eminent i2 Customer Support Team, Blue Light offers Service & Support capabilities that no one else in the market has:

Full Scale i2 Customer and Solutions Support

As the largest i2 Analyst’s Notebook company in North America, Blue Light supports every part of your i2 installation. From its innovative i2 Technology as a Service (TaaS) platform, Extended Support Plans service and i2 technical consulting and product support to i2 schema design and the largest collection of i2 connectors in the world, Blue Light will ensure that your i2 installation meets your analytical demands while providing the technical expertise you need to scale and integrate technologies as you see fit.

i2 Technology as a Service

Technology as a Service (TaaS) solutions offers the customer the ability to up or downscale their technologies as they require them while offering them the peace of mind knowing that Blue Light’s i2 Subject Matter Experts are managing their i2 installation. Blue Light’s i2 as a Service (i2aaS) solution’s come with installation, maintenance, update, and support services to support those smaller clients that need the amazing functionality of i2 Analyst’s Notebook.

Extended Support Plans

Investing in i2 Analyst’s Notebook should not be a “one and done” installation leaving you with software that you may not know how to support. Blue Light’s Extended Support Plans provide you with the industry’s best technical support and the comfort of knowing your investment is maintained and operating.

i2 Technical Support

Blue Light’s technical experts are recognized around the world for their ability to help customers resolve i2 problems, recommend solutions, and enable them to get the most out of their i2 engagement.

i2 connectors

Need connectivity to a data source? Blue Light is the most experienced builder of i2 connectors in the world. From Application Programming Interface (API) to Data Access on Demand (DAOD) connectors, Blue Light can customized connectivity to any data source regardless of location, data structure, or database type.